Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rekt@rektapparel.store. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rekt@rektapparel.store.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rekt@rektapparel.store.

Last updated: 5 Sept 2025

Because every item we sell is made to order, we handle returns and refunds a little differently than traditional retailers. Please read carefully before purchasing.

✅ Eligible for Replacement or Refund

We will gladly replace or refund an item if:

  • It arrives damaged, misprinted, or defective

  • It is lost in transit and never delivered

  • You received the wrong item or size compared to your order confirmation

To start a claim, contact us within 7 days of delivery (or 30 days for lost packages) at [your email] with:

  • Order number

  • Photos of the product (and packaging, if applicable)

  • A short description of the issue

🚫 Not Eligible

We cannot accept returns or refunds if:

  • You ordered the wrong size, color, or style (please check our size guides carefully before purchasing)

  • You changed your mind after the order went into production

  • The address provided was incorrect or undeliverable

  • Delays caused by customs or local carriers beyond our control

Exchanges

Because items are printed on demand, we do not offer direct exchanges. If you want a different size or color, you’ll need to place a new order.

Order Cancellations

Orders go into production quickly. You may request a cancellation within 1 hour of purchase. After that, we cannot guarantee changes or cancellations.

Returns Procedure

  • Please do not return items to the sender address shown on the package — it will not reach us.

  • If your return is approved, we’ll provide the correct return address and instructions.

  • Items returned without approval will not be eligible for a refund or replacement.

Refunds

  • Approved refunds are processed back to your original payment method.

  • It can take 5–10 business days for the refund to appear in your account depending on your bank or card issuer.

  • For crypto payments, refunds are processed manually in the same currency where possible (network fees may apply).

Contact Us

If you have any questions about your order or this policy, contact us at:
📧 REKT@REKTAPPAREL.STORE
📩 [Contact page link]

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